Wednesday, January 16, 2013

Using SQL to Look at MOH Source Configurations

In this installment of the SQL query series I wanted to actually explore a request that came from one of my customers. The scenario/question:
Is there a query that could show me the music on hold audio source configurations for phones?

The driver behind the question is that my customer has been adding a lot of phones to his Cisco Unified Communications Manager (CUCM) environment. He has a very specific MoH configuration and lately has "heard" (sometimes, literally) issues with the MoH that is being played out. So, he wants to dump some data to look for inconsistencies.  

This is pretty straightforward and may be handy to other readers. So, in the words of Ben Grimm: "It's clobberin' time" (yeah, I'm a dork).

Friday, January 11, 2013

Congratulations to the Cisco Designated VIPs 2013

I just wanted to take a moment to recognize some folks who work hard to help their fellow IT professionals out of some interesting jams. The Cisco Support Community (CSC, formerly NetPro) recently announced the 2013 Cisco Designated VIPs.

The Cisco Designated VIP program recognizes the top external individual contributors in Cisco's online communities, including the Cisco Learning Network (CLN), the Cisco Support Community (CSC), and the Cisco Developers Network (CDN). Cisco Designated VIPs are recognized by their peers for their expertise and tireless contributions. Cisco Designated VIPs are generous, credible, and accessible to their peers and their abundant participation is vital to community success.  With the Cisco Designated VIP program, Cisco formally recognizes the positive, valuable influence our top individual members exert on the communities overall.

This is the third year for this program and I am happy to see the Cisco team that runs the program keeping it alive an well. The CSC is, without a doubt, the best online resource for getting support and information on Cisco technologies. 

Of course, this is the first year that I am not on the VIP list. I guess we'll have to remediate that oversight next year! To Dan Bruhn, Litsa Pitsillidou, and all of the other Cisco folks that keep the community alive (sorry if I don't mention you by name) -- keep up the outstanding work! I may still see you at Cisco Live and I will still want a shirt ;-)

Thanks for reading. If you have time, post a comment!