Monday, February 8, 2016

Cisco Mobile and Remote Access Troubleshooting Basic Connectivity

The Cisco Mobile and Remote Access (MRA) feature is a "client edge" solution that allows external software and hardware clients to register to enterprise Cisco Unified Communication (UC) solutions without requiring a VPN. Like most things, there are a lot of moving parts working together to create a relatively seamless user experience. And, like most things, the first time you deploy MRA there are a few "gotchas" that can eat up a significant amount of troubleshooting time. 

This blog entry captures procedures I use when troubleshooting or validating a MRA deployment. These procedures can be used to validate the initial deployment or they can be used to troubleshoot connectivity problems for an individual user.