There are several applications that are in the CCIE-V blueprint that may require a candidate to create a custom recording or prompt. Unity Connection, Unified Contact Center Express, BACD, and Unity Express all leverage prompts in some way. All of these applications, save BACD, also have the ability to record prompts. So, the question becomes what approach (or approaches) do you apply when sitting for the exam?
In the "real" world you probably have tools that you have grown accustom to using. I have a set that I discuss in a UC Toolkit series hosted on the NetCraftsmen site. Unfortunately, you won't have access to 3rd party tools and will need to make do with the inherent capabilities of the UC applications in the blueprint.
There are a variety of ways to address the need. I have played around with a few options and I figured I would share my approach. Just in case someone else may find it useful.
Recently, I was doing some testing with the Jabber Video for TelePresence (Movi) client. I was all set to go. I had my Jabber client loaded on my iPad, my VCS up and humming (loudly, I might add), and the Jabber Video client running on my MBP. I wanted to add another client to the mix, so I figured I would use the Jabber Video client on my iMac. This client was configured to use the free Jabber service (jabber.com) and I found out that I was unable to edit the server configuration.
I found an easy (albeit unsupported) fix to the problem and I figured it was worth sharing.
In this installment of the SQL query series I wanted to actually explore a request that came from one of my customers. The scenario/question:
Is there a query that could show me the music on hold audio source configurations for phones?
The driver behind the question is that my customer has been adding a lot of phones to his Cisco Unified Communications Manager (CUCM) environment. He has a very specific MoH configuration and lately has "heard" (sometimes, literally) issues with the MoH that is being played out. So, he wants to dump some data to look for inconsistencies.
This is pretty straightforward and may be handy to other readers. So, in the words of Ben Grimm: "It's clobberin' time" (yeah, I'm a dork).
I just wanted to take a moment to recognize some folks who work hard to help their fellow IT professionals out of some interesting jams. The Cisco Support Community (CSC, formerly NetPro) recently announced the 2013 Cisco Designated VIPs.
The Cisco Designated VIP program recognizes the top
external individual contributors in Cisco's online communities,
including the Cisco Learning Network (CLN), the Cisco Support
Community (CSC), and the Cisco Developers Network (CDN). Cisco
Designated VIPs are recognized by their peers for their expertise and
tireless contributions. Cisco Designated VIPs are generous, credible,
and accessible to their peers and their abundant participation is vital
to community success. With the Cisco Designated VIP program, Cisco
formally recognizes the positive, valuable influence our top individual
members exert on the communities overall.
This is the third year for this program and I am happy to see the Cisco team that runs the program keeping it alive an well. The CSC is, without a doubt, the best online resource for getting support and information on Cisco technologies.
Of course, this is the first year that I am not on the VIP list. I guess we'll have to remediate that oversight next year! To Dan Bruhn, Litsa Pitsillidou, and all of the other Cisco folks that keep the community alive (sorry if I don't mention you by name) -- keep up the outstanding work! I may still see you at Cisco Live and I will still want a shirt ;-)
Thanks for reading. If you have time, post a comment!
This is the fourth installment in what I am calling the "I Shoulda' Checked That" series. The inspiration for this series is covered in the first installment. To save readers some time, I am going to jump right into things. On this go around, I am going to discuss the third tip of the series: Don't Forget the Media Resources. This one could also be called: Just because they didn't ask doesn't mean you shouldn't do it...
This is the next installment in what I am calling the "I Shoulda' Checked That" series. The inspiration for this series is covered in the first installment. To save readers some time, I am going to jump right into things. On this go around, I am going to discuss the lazy MTP.
This is the second installment in what I am calling the "I Shoulda' Checked That" series. The inspiration for this series is covered in the first installment. To save readers some time, I am going to jump right into things. On this go around, I am going to discuss voicemail requirements and Single Number Reach (or Mobile Connect).
